Satisfaction guarantee


At RoC Skincare (“RoC”) we stand behind our promise to deliver visible results and the quality controls for our products. If for any reason you are not satisfied with a RoC product you purchased from or one of our authorized sellers in the United States, you may request a refund or replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the RoC Skincare 45‑Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to the original, end-user purchaser.

How To Claim The Guarantee

To submit a Guarantee request, please contact customer service via the Contact Us page of our website. Please be sure to include in your message information regarding where and when you purchased your product. If your request is approved, you will then need to mail the unused portion of your product, a proof of purchase, and your reference number to RoC at the U.S. address provided by customer service.

You must submit your Guarantee request within forty-five (45) days of the date of original purchase. Please note that you are responsible for costs incurred in mailing your product and proof of purchase.

Guarantee Guidelines

RoC reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if the purchaser has abused the RoC Skincare 45-Day Satisfaction Guarantee.

Our authorized sellers on online marketplaces are:

  • Amazon: Amazon on; our own third-party storefront “Skincare Solution Store;” and third-party seller iHerb
  • Walmart: Walmart on and third-party seller iHerb
  • Target: Target on and third-party seller iHerb

 We do not have any authorized sellers on eBay, Newegg, or any other online marketplaces.  Other authorized sellers of RoC products include, but are not limited to, CVS, Walgreens, Rite Aid, Costco, Sam’s Club, Ulta Beauty, and Bed Bath & Beyond. If you have any other questions regarding whether a seller is authorized, please contact us.


Effective 10/18/21